Shannan is knowledgeable, confident, and personable. She and her staff have been there with us at every step in the purchase process, with assets and materials available for reference, and plain-spoken experienced advice when we need it. Shannan has always responded promptly, even on weekends or when she was out of town, and she’s always been upfront about challenges, concerns, and possible roadblocks. Shannan came out in a snow-storm so we could tour dream house– You couldn’t ask for a better realtor!